Responsible Gaming Policy

At Khelo Unity Responsible Gaming — Safety with Fun

Gaming is about fun, not just winning. Khelo Unity believes that healthy gaming habits are where the real enjoyment comes from. We're with you every step of the way — from setting limits to getting support.

18+ Only 24/7 Support Self-Limit Benefits KYC Verification

Our Responsible Gaming Commitment

Khelo Unity cares about every player's mental and financial well-being

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Age Verification System

Only users aged 18 and above may open an account on Khelo Unity. Our strict KYC verification process ensures that minors cannot access the platform.

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Self-Limit Tool

Set your own daily, weekly, or monthly deposit and playtime limits. Once a limit is in place, we'll help you stick to it.

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Cooling-Off Break

If you need to, temporarily suspend your account for anywhere between 24 hours and 6 weeks. Take the time to clear your head and come back refreshed — Khelo Unity will always be here for you.

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Self-Exclusion Feature

If you find it difficult to keep your gaming under control, take advantage of our option to permanently close your account for a period of 6 months to 5 years. Asking for help is a sign of courage, not weakness.

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Help & Advice

If gaming is causing you problems, talk to our 24/7 support team. We're here to help — no judgment, just support.

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Gaming History Review

Review your gaming history, wins and losses, and time spent — all in one place. Staying informed is the first step to playing responsibly.

Emergency Support

If you feel that gaming is negatively affecting your life, please reach out to our support team right away.

What does responsible gaming actually mean?

Responsible Gaming It means enjoying gaming in a way that entertains you without harming your life. Playing on Khelo Unity is a great source of fun — and our goal is to make sure that fun never becomes an addiction.

The truth is, most people enjoy gaming responsibly without any issues Responsible Gaming enjoy. They play within a set budget, accept losses gracefully, and never put gaming before family or work. But for some people, gaming can become a challenge — and there's no shame in that.

Khelo Unity believes that a trusted gaming platform's responsibility goes beyond offering great games — it means actively looking out for every player's well-being. That's why we Responsible GamingAll tools and support are provided free of charge.

Core Principles

Gaming should always be entertainment — not a source of income. Place every bet mindfully and be prepared to accept losses.

Signs of Problem Gaming

It's not always easy to notice when gaming habits have crossed a line. Watch out for these warning signs:

1
Playing beyond your budget: You are spending beyond your set budget and placing larger bets to try to recover lost money.
2
Losing track of time: You've been playing for hours on end and can't stop even when you want to.
3
Withdrawing from family and work: You're neglecting family, friends, or work because of gaming.
4
Lying: You're hiding or lying to family about how long you've been playing or how much you've spent.
5
Playing to escape stress: You're turning to gaming to escape stress, loneliness, or anxiety.
6
Gambling with borrowed money: You're borrowing money or dipping into savings to fund your gaming.
7
Restlessness when unable to play: You feel angry, anxious, or uncomfortable when you're unable to play.
If you notice 3 or more of these signs in yourself

Then get help now. Contact Khelo Unity's support team or go to your account settings to activate self-exclusion.

Khelo Unity Protection Tools

We believe that with the right tools, Responsible Gaming much easier. That's why Khelo Unity offers a range of built-in protection tools:

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Any reduction to your limit takes effect immediately.

Time Limit

Decide in advance how long you will play each day. Once that time is up, your session will end automatically.

Cooling-Off Period

Temporarily pause your account for anywhere from 1 day to 6 weeks. You will not be able to log in during this period.

Self-Exclusion

Fully close your account for a period of 6 months to 5 years. Once you make this decision, we will honour it.

Loss Limit

Decide in advance how much you're willing to lose in a day or a week, then stop when you hit that limit.

Gaming History

View a full breakdown of your bets, wins, losses, and time spent at any time — and download it whenever you need.

Limit-Setting Examples

Here are a few examples to help you figure out what limits make sense for you. Set limits that match your income and lifestyle:

Daily Deposit Limit BDT 350 / BDT 1000
✓ Safe — Within Your Limit
Weekly Gaming Time 18.6 hours / 30 hours
⚠ Warning — Approaching Your Limit
Monthly Loss Limit BDT 4400 / BDT 5000
🛑 Be Careful — You Have Almost Reached Your Limit
Tip: The best approach to responsible gaming is to set your limits at the start of each month. We recommend spending no more than 5% of your monthly income on gaming.

Tips for Healthy & Responsible Gaming

Following the tips below will help ensure your gaming experience on Khelo Unity remains positive at all times:

Tip 1

Play for Fun

Never think of gaming as a way to make money. Treat it like going to the cinema or watching a sport — it's entertainment, nothing more.

Tip 2

Set a Budget in Advance

Before every session, decide how much you are willing to spend. Never go beyond that limit.

Tip 3

Don't Chase Your Losses

"Chasing losses" — placing bigger bets to recover what you've lost — is one of the most dangerous habits in gambling. Stop, and save it for another day.

Tip 4

Take Regular Breaks

Take at least a 10–15 minute break every hour. Get up, walk around, drink some water, and rest your eyes.

Tip 5

Don't Play Under Stress

Playing when you are angry, sad, or stressed makes it harder to make good decisions. Always play with a clear head.

Tip 6

Let Your Family Know

Let someone at home know that you enjoy gaming. Playing in secret makes problems worse — having your family's support makes a real difference.

Self-Assessment — Check Yourself

Answer the following questions honestly. If most of your answers are "Yes", it may be time to seek help:

1 Have you spent more on gaming than you can comfortably afford?
2 After a loss, did you place bigger bets to try to win back the money?
3 Has gaming stopped you from spending time with family or keeping up with work?
4 Has gaming caused arguments or tension with your family?
5 Do you feel restless, irritable, or angry when you can't play?
6 Do you feel like you can't stop gaming even when you want to?
7 Have you ever borrowed money or taken out a loan to fund your gaming?
If 3 or more answers are "Yes"

Please reach out to Khelo Unity support right away, or activate self-exclusion from your account. Your courage inspires us.

Help & Resource Centre

Responsible GamingSeeking help is nothing to be ashamed of. In fact, it is the bravest step you can take. Khelo Unity offers you the following support:

Live Chat Support

Chat with our team 24/7 via live chat in Bangla. We listen without judgment.

Email Support

Email us at [email protected]. You'll receive expert guidance within 24–48 hours.

Account Security

Set your own limits or temporarily suspend your account directly from your account settings.

Gaming Guide

Visit our FAQ page for detailed information and advice on responsible gaming.

Remember: Khelo Unity never encourages users to keep playing when gaming is causing them problems. Our goal is a healthy, long-term relationship with our players — not short-term profit.

Protection of Minors

At Khelo Unity No one under the age of 18 is permitted to create an account or play any games. This is one of our most important policies.

  • Date of birth is verified at the time of registration.
  • In cases of doubt, a national ID card or passport will be requested.
  • Any account identified as belonging to a minor is closed immediately, and all funds are refunded in full.
  • No advertising on our platform is targeted at minors.

A note for parents: Install parental control software on your child's device. If you suspect your child is using Khelo Unity, contact us immediately — we'll act fast.

Our zero-tolerance policy on minor protection

We sincerely thank everyone who helps identify underage users on our platform. Protecting minors is a responsibility we take seriously as part of our commitment to society.

About Responsible Gaming Common Questions

Frequently Asked Questions

Limit reductions take effect immediately. However, if you wish to increase a limit, a 7-day waiting period applies — giving you time to reconsider your decision. This rule exists for your own protection.

Your account cannot be reactivated before the chosen period (6 months to 5 years) has ended. Once the period expires, you must contact us yourself to reopen it — it will not reactivate automatically.

Yes, your account balance remains completely safe during the cooling-off period. When you log back in after the break, everything will be just as you left it.

Khelo Unity does not provide professional mental health services directly, but our support team can point you in the right direction and offer guidance. We're here for you whenever you need us.

Yes, if a family member believes someone is struggling with a gaming addiction, they can reach out to us. We will verify the information and take the necessary steps.

Completely free. All of Khelo Unity's responsible gaming tools — deposit limits, time limits, cooling-off periods, and self-exclusion — are available at no cost. There are no extra charges for using them.

Enjoy the Entertainment — Responsibly

Join Khelo Unity and enjoy a safe, healthy, and fun gaming experience. We're always here for you.

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