Last Updated: January 2026

Privacy Policy — How Safe Is Your Data at Khelo Unity

Your trust means everything to us. Here, we lay out clearly and transparently how Khelo Unity collects, uses, and protects your personal information.

Our Our Commitment to Data Protection

Here's how Khelo Unity protects your privacy

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SSL Encryption

All your data is protected with 256-bit SSL encryption. No one can intercept or read your data in transit.

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Never Sold to Third Parties

Your personal information is never sold or shared with any third party.

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Right to Erasure

You may request deletion of your personal information at any time.

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Minimal Data Collection

Only the minimum data necessary is collected. We do not ask for information that is not required.

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Transparent Policy

What information is collected, why it's collected, and how it's used — every detail is explained clearly.

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Notified of Changes

Should any changes be made to the Privacy Policy, you will be notified in advance via email or an in-platform notification.

1What Information We Collect

Khelo Unitycollects certain personal information when you create an account and use our services. This is done solely to provide you with the best experience and to keep the platform secure. We never ask for information we don't need.

The types of data listed below Khelo Unityis collected under the privacy policy of:

Data Type When It Is Collected Why It's Needed
Name, email address, phone number At the time of registration Account Creation & Communication
Date of Birth At the time of registration Age Verification (18+)
National ID / Passport In KYC verification Identity Verification
Payment Information (mobile number) Deposit / Withdrawal Financial Transaction Processing
IP address, browser information On every visit Security & Fraud Prevention
Gaming History While Playing Games Responsible Gaming Monitoring
Please Note: Your password and full card number are never stored on our servers — they are held in encrypted form only.

2How Your Information Is Used

Khelo Unity Collected data is used solely for specified purposes. We never use your information in any way that could harm you.

  • To create, manage, and authenticate your account.
  • To process financial transactions (deposits and withdrawals).
  • To complete KYC verification and confirm your identity.
  • To provide customer service and support.
  • To prevent fraud, money laundering, and other unlawful activities.
  • To inform you about promotional offers and bonuses (with your consent).
  • To promote Responsible Gaming and identify potentially problematic behaviour.
  • To improve platform performance and enhance the user experience.
Marketing Communications

If you'd rather not receive promotional emails or SMS, you can opt out at any time from your account settings.

3Cookies & Tracking Technologies

Khelo Unity uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential Cookies: For login sessions and core platform functionality. Without these, the site cannot operate correctly.
  • Performance Cookies: To analyze which sections of the site are most used and to improve the overall experience.
  • Functionality Cookies: To remember your preferences, such as language and settings.
  • Analytics Cookies: To understand visitor behaviour (anonymously).

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

4Data Sharing & Third Parties

Khelo Unity never sells your personal information. However, in certain specific situations, limited data may need to be shared with trusted partners:

  • Payment Processor: Solely to process transactions with bKash, Nagad, Rocket, and similar services.
  • Identity Verification Service: With licensed verification agencies to complete the KYC process.
  • Game Providers: Minimum information required to operate the game.
  • Legal Authorities: Only when required by court order or legal obligation.
Our Commitment

All our third-party partners are bound by strict confidentiality agreements. They are not permitted to use your data for their own purposes.

5Data Retention & Duration

We only keep your data for as long as necessary. All information is retained while your account is active. After closure, certain data may be kept for a defined period due to legal requirements:

  • Financial transaction records — 5 Years (as per financial regulations)
  • KYC verification documents — 5 Years
  • Gaming logs and history — 3 Years
  • Customer support conversations — 2 Years
  • Marketing preferences — effective immediately upon opt-out

Once the applicable retention period has expired, your data is securely deleted or anonymised. This process is handled automatically.

Data Storage Location: Khelo UnityAll data is stored encrypted on secure servers. Firewalls and multiple layers of security are in place to prevent unauthorized access.

6Your Rights

Khelo UnityAs a user, you have full rights over your personal information. We want you to stay informed and in control of your own data.

Right to Access Your Data

You may request to view all the information we hold about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete information.

Right to Erasure

You may request the deletion of your data within applicable legal limits.

Right to Restrict Processing

You may request that your data not be used for specific purposes.

Right to Data Portability

You may request an export of your data in a standard format.

Right to Opt Out of Marketing

You may opt out of promotional communications at any time.

To exercise any of the rights listed above, [email protected]to email us or reach out via live chat. We aim to respond within 30 business days.

7Protection of Minors

Khelo Unity Strictly refrains from providing services to anyone under the age of 18. We take every precaution to protect the privacy of minors.

  • Age verification is carried out at the time of registration.
  • In cases of doubt, age is verified through KYC documentation.
  • If a minor's account is identified, it is immediately closed and any collected data is deleted.
  • No marketing materials are sent to minors.
For Parents

If you believe your child is using this platform, please contact our support team immediately. We will take prompt action.

8Security Measures

Khelo Unity Industry-standard security technology is used to protect your data. Our security infrastructure is continuously updated.

  • 256-bit SSL/TLS Encryption — Applied to all data transfers.
  • Two-Factor Authentication (2FA) — An added layer of protection for account logins.
  • Firewall & Intrusion Detection — To prevent unauthorized access.
  • Regular Security Audits — Reviewed by third-party security experts.
  • Encrypted Database — Stored data is kept in encrypted form.
  • Automated Suspicious Activity Detection — Real-time monitoring.

Please keep in mind that no method of transmission over the internet is 100% secure. We encourage you to do your part as well — use a strong password and never share your login credentials with anyone.

9Changes to the Privacy Policy

Khelo Unity This Privacy Policy may be updated from time to time. Changes may arise due to legal requirements, the introduction of new services, or security improvements.

  • You will be notified in advance via your registered email address of any significant changes.
  • A clear notice will be displayed on the site.
  • The "Last Updated" date will always be displayed at the top of the Policy.
  • If you do not agree with the updated Policy, you will have the option to close your account.

Continued use of the platform after any changes have taken effect will be considered acceptance of the updated Policy. We encourage you to review this page regularly.

10Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, don't hesitate to get in touch with us. Khelo Unity's dedicated Privacy Team is always ready to assist you.

Email Support

[email protected] — We typically respond within 24–48 hours.

Live Chat

Click the chat button at the bottom right of the site. Get help in Bangla, 24/7.

For formal data protection requests, please include in the subject line of your email "Privacy Request" Write to us. We will respond within 30 business days.

General FAQs

Most Frequently Asked Privacy Questions

No, Khelo Unity never sells your personal data. Limited information is shared only with trusted partners for payment processing and KYC verification, and all such partners are bound by strict confidentiality agreements.

Yes, you can view most of your information by logging into your account and navigating to the Profile section. To obtain a full copy of your data, email [email protected] with the subject line "Data Access Request".

Most data is deleted once your account is closed. However, financial transaction records and KYC documents are retained for up to 5 years as required by law. After that period, they are securely destroyed.

Yes. Your bKash/Nagad number and payment details are protected with 256-bit SSL encryption. No complete card or bank account information is stored directly on our servers — all such data is handled exclusively by the respective payment gateway.

Log in to your account and go to Settings → Notifications to turn off marketing emails and SMS. Alternatively, contact our support team and we'll unsubscribe you right away.

Yes, we use cookies for session management and analytics. You can manage your cookie preferences through your browser's Settings → Privacy → Cookies options. Please note that disabling essential cookies may cause certain features of the site to stop working.

Start Gaming Safely and With Confidence

Your data is completely secure at Khelo Unity. Join today and play with total peace of mind.

18+ · Play Responsibly ·Responsible Gaming Policy

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